Answer repeat questions in Telegram without losing human support.

Handle the questions that repeat

Opening hours, product instructions, account steps, delivery policies, and FAQs often make up a large part of support volume. Add the source material once and let the bot retrieve the relevant answer for each customer.

• Ground responses in your own documents.
• Control the bot's tone and response length.
• Detect the user's language and respond appropriately.

Know when support needs attention

When the bot cannot find a reliable answer, your team can receive a no-answer notification. Unanswered questions become useful signals for improving documentation and support quality.

• Review unanswered questions in analytics.
• Notify selected project members.
• Add a human handoff when automation is not enough.

Keep the conversation in Telegram

Customers can continue using the Telegram account or community they already use. Your team works from the Telechunk workspace to review messages, pause AI for a conversation, resolve conversations, and join when needed.

Improve support from real questions

A support bot is more useful when it gets better over time. Review which documents were retrieved, identify missing knowledge, update the source, and publish the next version when it is ready.